Privacy Policy

Last Updated 09/01/2024

Welcome to nTravo! Your privacy is important to us, and this Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and services (collectively, the 'Services'). By using our Services, you consent to the data practices described in this Privacy Policy.

1. Scope of this Privacy Policy

This Privacy Policy applies to all users of nTravo’s Services, including travelers, local guides, and any other individuals accessing or interacting with our platform. This Policy governs the collection, use, and disclosure of personal information throughout our website, mobile apps, and any related services provided by nTravo.

2. Data Controller

The Data Controller responsible for your personal data is nTravo. For any questions or concerns regarding your personal data, you can reach out to us through the contact form available on our website or by using the communication channels provided within the platform.

3. Information We Collect

  • a. Information You Provide Directly
    • Account Information: When you create an account, we collect your name, email address, password, and any other details you choose to provide.
    • Profile Information: Travelers and local guides may provide additional information, such as a profile photo, location, bio, and preferences.
    • Payment Information: For processing payments, we may collect credit card details, billing information, and transaction history. We use third-party payment processors, and nTravo does not store full payment details.
    • Communication: We collect information when you communicate with us, such as through customer service requests or messaging other users on the platform.
  • b. Information We Collect Automatically
    • Device Information: We collect information about the device you use to access our Services, including IP address, browser type, operating system, and mobile device identifiers.
    • Usage Information: We collect information about your interactions with our Services, such as pages visited, links clicked, and search queries.
    • Location Information: With your consent, we may collect geolocation data to provide location-based services.
  • c. Information from Third Parties
    • Social Media: If you sign in or connect to our Services through a third-party platform like Facebook or Google, we may collect information from those accounts, such as your name, email address, and profile picture.
    • Third-Party Services: We may receive information from other third-party services that interact with our platform, such as payment processors and marketing partners.

4. How We Use Your Information

We use your personal data for the following purposes:

  • To Provide and Improve Our Services: We process your data to operate, maintain, and enhance our platform, including facilitating bookings, payments, and communication between travelers and guides.
  • To Personalize Your Experience: We use your information to customize your experience, such as recommending personalized content and providing tailored suggestions.
  • To Communicate with You: We use your contact information to send you updates, respond to inquiries, and communicate important information about your account or bookings.
  • To Ensure Safety and Compliance: We use your information to monitor activities on our platform, enforce our policies, and comply with applicable legal requirements.

5. Information Sharing and Disclosure

a. With Local Guides and Travelers:

  • Booking Information: When you book a service, we share the necessary information with the local guide, including your name, contact details, and booking details.
  • Reviews and Feedback: If you provide a review or feedback, this may be shared publicly or with the relevant guide.

b. With Third-Party Service Providers:

  • Payment Processors: We share your payment information with third-party payment processors to facilitate transactions.
  • Marketing and Analytics: We may share data with third-party service providers for marketing, analytics, and advertising purposes, to help us understand how our services are used and to reach new customers.
  • IT Service Providers: We share data with third-party providers that support our platform, including hosting, security, and IT maintenance.

c. Legal Requirements:

  • We may disclose your information if required by law or if we believe such action is necessary to comply with legal processes and protect the rights, property, or safety of nTravo, our users, or the public.

6. Third-party Partners and Integrations

a. Linking Google Services:

  • You can link your account to our platform using Google authentication. When you sign in using Google, we collect and use certain information, such as your first name, last name, email address, and profile picture. When you direct the data sharing by signing in through Google.
  • Some of the information provided to us from your Google account may be published on your public profile, subject to your privacy settings on the Google service.Information you provide to us through Google Sign-In may be stored, processed, and transmitted for purposes such as fraud prevention, security investigations, and risk assessment.
  • We use the information collected through Google Sign-In to personalize your experience on our platform and facilitate seamless access to our services.
  • Publication and display of information that you provide to our platform through Google Sign-In is subject to your settings and authorizations on both our platform and your Google account.

b. Third-Party Service Terms:

  • Our platform integrates with Google for authentication purposes. We do not own or control Google, and when you interact with Google services or choose to use Google authentication, you are providing your information to them directly. Your use of these services is subject to the privacy policies of Google. For more information, please review the Google Privacy Policy.

c. Use of Google Account Information:

When you sign in using your Google account, we collect specific information such as your first name, last name, email address, and profile picture to authenticate your identity and personalize your experience. We use this information solely for authentication and personalization purposes and do not share it with any other third parties, except as necessary for the following reasons:

  • Fraud Prevention and Security: To detect and prevent fraudulent activity and enhance the security of our platform.
  • Legal Compliance: To comply with legal obligations, regulations, or valid legal processes.

d. Data Security and Privacy Protection:

  • We implement appropriate technical and organizational measures to protect the personal data collected through Google Sign-In against unauthorized access, alteration, or disclosure. Our data protection practices ensure that any information collected and used through Google authentication is secured both in transit and at rest.

e. Changes to Google Service Linkages:

  • If we change the way we handle your linked Google account information, we will update this Privacy Policy and notify you of the changes before using your data in a manner not previously disclosed.
  • For more information about Google’s data usage policies, please refer to the Google API Services User Data Policy.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our Services. This data helps us to improve our platform, personalize your experience, and serve relevant advertising. You can manage your cookie preferences through your browser settings.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of your data.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When data is no longer needed, we will delete or anonymize it.

10. Your Rights

  • You have the following rights regarding your personal data:
    • Access: You can request information about the data we hold about you.
    • Correction: You can update or correct inaccuracies in your personal data.
    • Deletion: You can request the deletion of your personal data, subject to certain conditions.
    • Restriction: You can request that we limit the processing of your personal data.
    • Objection: You can object to the processing of your data, particularly for direct marketing purposes.
    • Data Portability: You can request a copy of your data in a machine-readable format.

To exercise your rights, you can Contact us at any time. We may need to verify your identity before processing your request.

11. International Data Transfers

nTravo operates globally, and your personal data may be transferred to and processed in countries outside your country of residence, including the United States. When we transfer data internationally, we ensure that such transfers are conducted in compliance with applicable data protection laws and that adequate safeguards are in place to protect your data.

12. Children's Privacy

nTravo does not knowingly collect personal information from children under the age of 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We will notify you of any material changes by posting the updated Policy on our website and, where appropriate, through other communication channels. Please review the Policy periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions about this Privacy Policy or our platform, please feel free to Contact us.